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Case Studies

Canadian Utility Company Realizes Operational Cost Savings with New Technical Records Program

What is the Real Value of Technical Records?

Records management programs tend to focus on the legal consequences of not keeping records that should be retained, or retaining records that should be destroyed.

SharePoint Solution Increases Knowledge Worker Efficiency by 10%

Importance of Leveraging Information Assets 

Upstream oil and gas assets often have a lifespan of 30 or more years encompassing cycles of exploration, development, and production.

Technical Records Management is Critical for Operations

Lack of information governance

In March, 1991 and March, 2005 routine maintenance turned deadly for two different refining companies.  Faced with loss of life, safety violations, and significant fines, these organizations had to make changes in their operations management systems and culture, including access to technical records and operating procedures.

User-Centered Design Paves the Way for Adoption and Compliance

Lack of trust in records management system resulted in copy proliferation

It was difficult to find information using this client’s records management system.  What records were and were not available in the system was unknown. Most users did not trust it, and relied on copies they kept in paper files, shared drives or hard drives.

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