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Case Studies

eDiscovery Improvement for Global Services Company

The challenge: High profile litigation is part of this global service company’s reality. With a highly dispersed workforce and a culture that encourages individualism (so that local customer needs are met), reducing litigation risk is tough. The goals: reduce the size of the information pile (especially in email), develop defensible and cost-effective discovery processes, and manage electronic records effectively.

Content Conversion and Integration in Highly Regulated Plant Environment

The challenge: Deteriorating equipment files which were difficult to locate, creating a non-compliance risk with OSHA and other regulatory agencies.
This company needed a pragmatic approach for organizing and storing equipment files for reference during emergencies, maintenance, and repair. Further, the company needed to integrate the equipment files with their ERP system (SAP) for quick reference and efficient workflow processing. Access Sciences:

Acquisition-Driven Information Chaos Tamed

The challenge: A company that grew rapidly through acquisitions at a rate faster than assimilation could be achieved. The acquisitions were of related companies in the same industry, but no investments were made to streamline processes, combine cultures, or share information management practices. Thus, when information about certain assets was needed, employees made a practice of purchasing (and repurchasing) that information from external sources, as they had no way to know if the information existed within their company and - if it did exist - how to find it.

ECRM Organization Design for Fortune 25 Company

The challenge: As a Fortune 25 company with operations around the globe, this company had previously responded to a series of downward industry cycles by reducing their content management and records management capabilities to the bare bones. As their awareness of their risky position increased, so did industry activity regarding poorly managed information, expensive litigation, and improving discovery management.
As a trusted ECRM industry resource, this client engaged Access Sciences to: