[Case Study: ECRM Program Development]

Large Midwest Utility Company Implements ECM Ahead
of Others

The challenge: Unmanaged content in this highly regulated environment caused unnecessary risk of non-compliance, increased storage and retrieval costs, and inefficient use of employees' time as they searched for, missed, and often re-created content.  

For this company, it was clear that selection and configuration of an enterprise content and records management (ECM, ERM, or ECRM) system would address their many challenges. Their moment of clarity came years before any of the industry peers made a serious start at selecting and installing ECM systems. For this client, Access Sciences:

• Defined functional and technical requirements
• Facilitated selection of a ECM vendor
• Designed and configured system processes
• Updated the records retention schedule and associated policies, and
• Supported ECM system deployment planning

The outcome: This work reduced requirements for content storage, improved compliance with regulations and policies, and enabled users to locate their content faster.The benefits to this company continue to grow as their industry peers catch up to the cost savings they realized with their early and successful implementation of ECM technology.