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APQC's Knowledge Management Conference

At APQC's Annual Conference for Knowledge Managers, Phil Jones will be speaking at one of the breakout sessions:


Our peers in the applied sciences make progress through careful experimentation and measurement. In more pursuits where human behavior and intangibles are at stake, like knowledge management, this isn't as straight forward as we would like. If we want to make good decisions about where to invest our time and effort, we need a measure of what efforts work. Then we need a way to forecast the potential benefit from those efforts. Fortunately, some smart people in fields very different from knowledge management have shown that you can reduce uncertainty and make better predictions with little hard data. This presentation will look at how to apply some of those principles to KM. We will look to specific models where we apply Fermi Questions and Monte Carlo simulations to build models representative of knowledge management. With these models, we can begin to reduce the uncertainty in our projects and get real numbers to work with. With those numbers as a starting point, we can make more informed and analytical decisions that take into account the tangible and intangible variables that determine program success. The result? Better decisions and better tools for reacting to the outcome of our efforts.

Track: KM Engagement & Adoption
Organization: Access Sciences Corporation
Presenter(s): Philip Jones, Manager - Change Management Practice

Event Date: 
Thursday, April 27, 2017 -
11:30am to 1:00pm