The Louisiana Department of Environmental Quality (LDEQ) and its long-term partner, Access Sciences, recently launched a new and improved Electronic Document Management System (EDMS). Karyn Andrews (Undersecretary for LDEQ) and Glenn Frederickson (Project Manager for Access Sciences) join the podcast to discuss the 17-year partnership, the mission-critical EDMS project, and the evolution of records management at LDEQ.

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Episode 14: Modernizing LDEQ’s Records Management with Karyn Andrews & Glenn Frederickson

Julia:

Welcome to another episode of Access Answers. As always, I’m your host, Julia Vergara, along with Angela O’Pry. And we have two very special guests from Louisiana here with us today.

Angela:

We are so thrilled to have Karyn Andrews, with the Louisiana Department of Environmental Quality (LDEQ) and Glen Fredrickson, Project Manager with Access Sciences. Welcome!

Glen:

Well thank you, how y’all doing today?

Karyn:

And thank you for having me.

Angela:

Yes, we’re doing great. How do you all feel about Texas and Oklahoma joining the SEC? That’s the big news.

Karyn:

There’s silence on this end.

Glen:

We have a pretty good rivalry starting with Texas.

Karyn:

I was going to say, didn’t we beat them last time?

Glen:

Of course, we did.

Karyn:

Okay, that’s right.

Glen:

I don’t know if y’all remember that.

Angela:

I love how you say, “Of course we did.” Well, I guess we’ll find out.

Glen:

I think the bigger question is, what does Texas and Oklahoma think about joining a real conference?

Angela:

Ooh, that’s a good one. I was invited to go to the UT game on Labor Day weekend and I was like, “Oh, we’re going to have to wait and see what happens here.”

Glen:

Well, I can tell you LSU fans, still remember the last time we went to Texas they put us in the upper deck, even our band, way up high.

Karyn:

They haven’t forgotten.

Glen:

They haven’t forgotten, so.

Angela:

Okay, so I guess we should get to the history of our relationship, so our audience knows about the work that we’ve done together and the partnership that we’ve formed. So, Karyn, tell us what that process was like when you were looking to hire someone to help.

Karyn:

That was a long time and ironically I was here in the dark ages. Gosh, I think we started in the early 2000s.

Glen:

2004 was our first contract, first year.

Karyn:

There you go, 2004. And it really started before our contract with Access Sciences. The department had a lot of file runs and records and they were all over the state, and I was a very young accountant at the department so I wasn’t too involved with the process. But I do remember the file runs and analyzing them and going through them and trying to figure out how can we get a handle on them to that there’s one repository for all of this information? It was a lot of information. We have offices in all four corners of the state. And so for people to see documents it could be challenging sometimes just to even look at them. And sharing documents within our own building was challenging. And so, it all started from having these file runs everywhere and somebody wanting something.

Glen:

Karyn, I don’t go back to the beginning of the project. I came in on our second contract, the initial project manager I was working with them for my first couple of years and the project manager actually had her husband and that was moved out of state and everything and that’s when Janice Anderson asked me to take over as project manager. So I wasn’t here on the early days, I kind of inherited a great team of people and also it already had a great relationship with DEQ. So it made it really easy to walk in and be a project manager and work with the people at DEQ and our team, it was like we were part of DEQ from the first days that I was here.

Karyn:

Well ironically, a lot of people within the department think that you all do work for us. They really are, the Access Sciences staff that are here, definitely they’re one of us. It’s the way we work together hand in hand every day, it’s a very symbiotic relationship. Again, the employees at our department, they don’t recognize that it’s necessarily a contract, it’s not that kind of relationship that they see. They’re here every day, they’re part of us, they come to our Christmas parties.

Glen:

They’re one of the group.

Angela:

That’s so awesome. And I think there was a big celebration with Coshon de Lait not that long ago.

Glen:

That was our 15 years with DEQ, we had a Coshon de Lait, we Cajun microwaved pig, the whole pig, and we even had, we were glad to see that Steve Erickson came over and some other people from Access Sciences, a few people from DEQ. Karyn couldn’t make that day, but we had other people over and we had it at my house, and it was a very special day because that’s the day that LSU beat Alabama.

Karyn:

You’ll noticed we correlate everything with Saturday football.

Glen:

That’s part of our culture here, yep.

Angela:

Hey, it would not be Texas and Louisiana without some good tailgating.

Karyn:

It’ll be fun.

Glen:

Yep, yep.

Julia:

I think you’re going to have to explain what Cajun microwaving a pig is.

Glen:

Well, you see, think of Hawaii roasting a pig, how they dig a hole and they put the pig in and they cover it up with leaves and then they put the coals on top. Well, you can’t dig a hole in Louisiana and bury something without it getting wet. So it’s a big insulated box on a trailer that you put the pig in and then you put the coals on top of it and it cooks from the top down into it. So, think of Hawaii if you couldn’t bury it, and the weather here in Louisiana’s a lot like Hawaii anyway.

Karyn:

The scenery, not as much.

Angela:

So, Karyn, when you mentioned your role in accounting and the file rooms and the paper, was the service for the repository geared towards internal users that were employees or was this really for public records requests and external audiences?

Karyn:

It’s really for both. There wasn’t just one or the other.

Glen:

In the early 2000s and that, when we did come in 2004, we worked mainly on, first of all, your file plan and what indexing was done. And we implemented a lot of that to make it easy for DEQ to find their records. And also, from not just DEQ but we had all the public record centers because the public had to go to either one of the regional offices or they came into headquarters, and it was one system that they were using to actually fine the documents they were looking for. But the same system was used by DEQ employees that is used by the public, with some different security requirements.

Karyn:

But I don’t know if it was necessarily that we went to a document imaging system for the public or for internal, I don’t know that it was one or the other, it was both. They were both extremely important. You’ve got document sharing that we needed here in our offices, we needed to get away from paper. And electronic document management was the way to go. The bonus is that we also make it extremely accessible to the public to be able to get to the records. Even have we never chosen to make it available through a web-based program, just having it electronically makes it so much easier for the internal users to be able to provide it for the public.

Glen:

Mm-hmm. It was after DEQ was actually tested and made sure that the documents were easily available and could find it, that it was put out to the internet and expanded it to the public.

Karyn:

The world, really.

Glen:

The world. And it also, it cut down on all of the space that you needed in the regional office to provide a public records center, people who were dedicated to bringing the public in and showing them how to use it, that the public started using it from either their business or from their home. And if in the early 2000s, a lot of people didn’t have internet connectivity, they’d go to their public library and use the public library to look up records on DEQ.

Angela:

So, your agency was one of the first to really have this EDMS system, right?

Karyn:

Yes, I really think we were. If not the first, one of the first to be so progressive in making this decision.

Glen:

Especially when you’re talking about making it available to the public like it is. A lot of people have EDMS systems.

Karyn:

For internal use.

Glen:

For internal use. It’s the public access to it I think that makes DEQ a little unique.

Angela:

So, for someone that’s listening that may not really understand why the public would need access to those documents, what are some use cases or scenarios that you see?

Glen:

Well, DEQs regulating all of the businesses that produce some kind of environmental product. So they’re putting in applications, they are bringing in reports that they have monthly type of reporting that they do, annual reporting, and it gets them a way of telling them is their report filed correctly or not. I know Karyn you get comments from the public in that all the time about how easy the records are to access for DEQ.

Karyn:

Yeah, a lot of the cases that document management was used for the public is, before we issue a permit for a facility to be able to operate, their application and the documents that are needed for us to make decisions, are all put into this electronic document management system. So when we get to the point before we issue a permit, it brings in a public comment period and the public then has access to the same records that we did as an agency to make the decision to determine if they can operate within the environmental parameters that they’re allowed. So it’s really important that that information is available, it makes it easier for us to share it with them, because if we did not have this document management system, they would be in this office looking at our files somehow some way. The public has every right to have a voice in us allowing certain businesses to operate. So, this management system makes it a much easier process for that to happen.

Glen:

So why do you think other agencies maybe aren’t following suit or maybe it took them longer to adopt this system?

Karyn:

I think change is hard, and making the decision is really the hard part. Once you’ve made the decision and you’ve moved toward that path, it’s a little easier to make changes and make upgrades and do different things, but making the initial decision, that’s the hard part. Nobody likes change. We like things the way they are today. I come to work, I get on this road and then I take a right, that’s the only way I know how to get to work every day. But there might be a better way, and we just don’t think about that all the time. Back in my younger days at the department, I was the finance director at the agency, and my staff, we’re accountants, we produce paper, we’re famous for being producing, so that’s our give. And we don’t produce paper that the public is interested in seeing, so it goes in boxes, it went down to the basement. And you would think it would go down there to die, but it didn’t. We had to look at these documents all the time, and the basement is not a fun place to go in our building. It’s dark, it’s dank, it’s just not a lovely place. And it’s nothing but shelves and shelves and shelves and shelves of boxes.

And so, my staff doing their normal accounting research has to go pull paper that’s downstairs, and they also bring a little cart with them of a copier, so they don’t have to bring the boxes up and down. They bring the copier down there and they photocopy the two sheets of paper out of this box that they need. And one day Glen comes and pops in my office, he was like, “Karyn, I think we can help you with this.” I’m like, “Really? But this works fine.” Remember change, people do not like change. So from my perspective, I was one of those.

And he came up with a great solution for it and I would say probably 75% of our accounting records are now electronic. We have converted our human resources documents to electronic. So every time a new employee comes into the department, everything’s scanned now, it doesn’t go into a box to the basement for somebody to have to go pull the record for. We’re working with our legal division now. So we talk about internal and external users of documents, but we also have a need just internally. The public does not see these records, they’re not even public records necessarily, but it sure makes life so much better in the office to be able to pull the records up from your desktop, not have to go downstairs with three people because you’re scared of the dark and bring your photocopier with you to make a copy of one sheet of paper and then come back up ten floors. So that’s my cute story.

Glen:

And that’s if you can find the one piece of paper that you want in the right box, and it was put back into that same spot after it was pulled out.

Karyn:

So, this just shows you that even I resisted change. But in the end, the pain was worth it.

Angela:

Well, I’m glad you brought up change, because it’s funny you say people don’t like to change but yet we sort of have to address the topic of the past year and recent announcements in the news, there’s more change again. So tell us a little bit about how the agency fared last year. Did you have to make any changes?

Karyn:

We made a few changes, but I tell you, we were able to transition from an in-office processing to at home probably a lot better than the other state agencies that are here in Louisiana, and it’s because we have the electronic document management system. When our mail comes in, somebody receives it and they send it to be scanned. So that’s really everything that someone needs to do certain parts of their job, when it is received it’s available in our document management system. It was very easy for us in most of the case to be able to transition. We did have a few instances which we still had the mail that came in and somebody still had to process it. So that was interesting in March. And Glen and Access Sciences, they were just such a tremendous help with us figuring out how we could keep our footprint so small of having people to get out on the roads and come to work but still get the job done. And they came up with a solution, and it really allowed us to be virtual for probably 90% of what we do at the department.

Glen:

That change that Karyn was talking about is that we had a process that even though we didn’t have documents that were fully indexed, didn’t really know where it was going to reside in EDM long-term, we call it a back file process that we scan things and people in the agency can go and kind of apply the indexing to it in order for it then to become part of the public record groups of records that are available, that we actually took their mail and we scanned everything just as mail came in and then we had a routing that people could look at it and say, “This belongs to that department, this belongs to that department.” And they were electronically looking at the documents, applying the indexing, and then that’s when it was released and be available to EDMS. So, it was an exciting project for us that we were able to actually use some of the things that we’ve done in the past and just tweak it a little bit to meet this particular need.

Angela:

Yeah, I’ve seen a lot and heard a lot of agencies and business in general that found opportunity to create efficiencies or to do things new. Is that what you would say this was an opportunity for y’all?

Karyn:

It was an opportunity and it probably maybe changed a little bit of our more permanent business processes. We didn’t keep all of the things that we put in place as that stop gap, but some of those items did stay in place. So, I think in the long run, we did benefit from it.

Glen:

Looking back over the past year and that, we see a lot less paper coming through to us and more electronically document submit. DEQ, like a lot of other people, they love their paper, or they did love their paper. And getting them to migrate from a paper solution to an electronic solution was one of the challenges, and Karyn’s a forefront in trying to push that to other areas as well to show them. Then we start looking at electronic signatures and how can we apply that instead of the wet ink signature and that? So, it made the agency look at other ways of doing their business and I think having the EDMS system there aids them in being able to move to some of those.

Angela:

So how do you get users to get the electronic documents into the system versus saving on their hard drive or using Dropbox or something else? Do they do both or is it one or the other?

Karyn:

There’s still a paper issue. I don’t want us to pretend that people have totally given up paper because we now have this document, that’s not going to happen. But we do have processes in place and we train people from the get-go that don’t make copies, send it to scanning and then it’s available to everybody. There’s some other, I can think offhand.

Glen:

Your DRM process, the discharge monitor reports that come in monthly and annually, instead of them filling out a piece of paper and mailing it in there’s an online application for them to drop it off there and it gets put into it. We’re looking at doing something for your public notice requests, that people from the public can go and make comment on something and that automatically flow into EDMS rather than mail in a paper and that goes through the mail process and then paper and all of that. So it opens up a lot of different areas and possibilities.

Julia:

So, in the span of 15-plus years, LDEQ went from paper files to the classic EDMS that y’all had and now the modernized EDMS, right?

Karyn:

Yep.

Julia:

So we have a case study being published about the new modernized EDMS, but Karyn can you tell us a little bit about your perspective on the journey to get this accomplished and out there?

Karyn:

Ironically, so I was in a meeting with an industry person that works with one of the plants here, and he said, “Karyn, can it be easier for us to find something? We just want to be like Google.” And I was like, “Well, I don’t know about that. That’d be a lot to take on.” And Glen and I chat at least every other week, and I was like, “Well, is this possible?” And he said, “Well, I don’t know, let’s see what we can do.” And that’s where it was born from is how to find a document faster and easier. And that’s really for the public, that’s new modernization, and the internal benefited from it.

Glen:

Yeah, Karyn came up and she said, “Hey, what can we do to make it more Google-like?” And I said, “Well, I don’t know if it’s really Google-like that you need.” But then we kind of started mapping out possibilities and that’s really when we started our list of, she was great and she said, “If you could do all the changes that you can dream of, what would that be?” And so went to town listing all the things, and then we started paring it back to the things that are realistic or within a reasonable budget. And then we said, “What you really need is something like the Amazon.” When you’re looking for something at Amazon, you put a keyword in, it shows you a list it gives you these, what they call, faceted, that allow you to filter to narrow your searching down to pinpoint what you’re really looking for. So usually you start real, real broad and then you start narrowing it down. And that was the approach that we took when we started redesigning EDMS.

And then we said, “Okay, what are some of the other features that might be good for both DEQ and the public?” And that’s when we came up with the My EDMS, that allows the public and DEQ employees to save previous searches. DEQ automatically gets signed in, the public has an option to set up a user account, and they can save their previous searches that they’ve done before so next time they come back they don’t have to think, “What did I do to find what I was looking for last time?” And then it also gives them the ability to say, “Hey, anytime a new document comes in that matches these criteria, email me a link to the document.” So we put those kind of notifications in. We did a lot of things with the help videos, very short little on each of the different aspects of the system were added. All that I think added a lot to it. And then the geolocation for your agency interest, the AI numbers, the AIs or the facilities that DEQ regulates. And then we brought that a little bit bigger and said, “Okay, I have this AI, give me all the AIs within five miles of it, a radius, and map that on.” So, people who are looking at the records can kind of feel what else is in that area that might be of interest.

Angela:

Okay, it sounds easy like, “Oh, we’re just going to make it like Amazon.” And I’m sure, I’m certain it was not as easy as it sounds. So, were there any unexpected road blocks that you were not prepared for?

Glen:

Karyn really went to bat to find the funding because she thought it was important, especially for the public, that this happened. But we started in July, we developed our internal team at Access Sciences. It wasn’t our group that manages day-to-day, it was actually an outside group that did the initial development. And about August, September, then we had meetings with the DEQ user group, the super user group, that we said, “Here’s what we have designed, here’s what we have in mind.” And we did a survey out to the public stating this is what our plans are, and we got good feedback. It really went very, very smooth.

Karyn:

I know, I can’t even think of a major, we did all this in the middle of COVID where you think a project’s just going to stall or falter. And Access Sciences was able to hit the ground running with this, even in the midst of a pandemic. And it’s now out there, people are using it, we’re getting great feedback. The old way is being shut off almost as we speak today.

Glen:

Sunday, this Sunday. August 1^st the old system is being shut down.

Karyn:

And the fact that we did this in a year amidst a pandemic with so many people working from home, the challenge was probably the collaboration that you would normally have together in the same room, it was just done virtually, and that’s another lesson you learned, you were force into that change. And it worked, and it is working.

Julia:

So what are some of the initial reactions and feedback? What has that been like from users so far?

Karyn:

I haven’t heard anything specific. Glen, have you gotten any?

Glen:

You have the certain people, the Mike Miller and Jeff Baker, the super users in DEQ that just love it. They say it’s much faster, it’s easier to navigate through to find documents.

Karyn:

So then, it’s probably on the opposite end of the spectrum, remember we talked about change, you have those folks that don’t like change, those are the ones that are probably the most and I think once we get the old way to get into it, we get that turned off, I think it’ll be a lot better.

Glen:

Yeah. And we have given them the option of using our EDMS – modern EDMS versus the classic EDMS.

Karyn:

That’s a great way to put it, classic.

Glen:

We put it as classic.

Karyn:

That’s another way of saying old. The classic.

Glen:

And from the day one on July 1^st when we actually made it to both the public and internal, we have over 90% of the people using the modern. Our statistics, our Google Analytics statistics and that, showed just a flip flop almost overnight from uses of classic to modern, just flip flopped.

Karyn:

Which shows you how much easier it is navigating through the system and to find what you need. People aren’t going to switch if they don’t have a benefit, and so when you see 90% moved into the modernization versus the classic version, that they’ve made that transition so fast, that shows what a benefit it is and that they see the benefits to making the change.

Glen:

And the few people that when we do say, “Why are you still using classic?”, is, “I just always did that. I had the linked saved.”

Karyn:

Because I have this five-digit number and I can just key it in right here in this box, that’s all I need to know.

Angela:

So we have an article about that called Creature of Habit, it sounds like we need to share that out to some folks.

Karyn:

Probably so.

Angela:

So, you’re sharing some numbers and some statistics, and I think you have the ability to get some pretty advanced analytics from the system from the users.

Glen:

Well, we’ve always had that even with the classic version that we track how many users we get, how many page views, how many sessions and that for use of EDMS. With the modern one, we kind of got a little more granular, that basically we would say, “Here’s how many people came to the site.” Now we can actually say, “Here’s how many people came to the site, here’s how many people are using the quick search. Here’s how many people are using the advanced search. Here’s how many people are using the AI lookup. Here’s how many people view documents and download documents.” So we took advantage of going through and making these changes also to get more granular into our statistics. And we have been getting between I think 8,000 and 10,000 hits a day, page views, and we also know that it’s almost 50% of the users coming from the public versus coming internally. We can track that by we know whether it’s coming from the DEQ network or outside the DEQ network. So it’s almost a 50/50 split between DEQ.

Karyn:

I think that sometime in the last, it was right before COVID, we had more external views than we had internal views.

Glen:

Right. And so that also was something that Karyn kind of brings to the higher ups and that to show the importance of EDMS, and I’m sure that led to help getting funding on the new system as well because it is, truly it’s a tool that you use both internal for the employees and also the public.

Angela:

So, the advanced analytics, that’s the Google part of the system?

Glen:

It’s really great because we even know how many users are coming from outside the state of Louisiana. Yes, majority of the users are internal. Texas has a lot.

Karyn:

Which, that’s where our Environmental Protection Agency region headquarters is, so obviously they would have an interest in looking at documents that are produced and brought to the department. But it’s still, the users of this system that are looking at documents, come from all over, Canada, England, France. These are owners of facilities in Louisiana, and they’re looking at their documents, they’re looking at their competitors documents. When they see somebody issuing a new permit, they want to know what’s going on in the business world. So it gives them that opportunity to see what’s going on in the state of Louisiana, who’s operating, who’s making changes to their plants. So yeah, a lot of people look at our documents.

Angela:

Speaking of that, what do you do for security? I know that’s a big concern nowadays, and if things are external and online.

Karyn:

That was a hard lesson to learn. A couple of years ago we had a –

Glen:

Yeah, and that’s real internal. The other things what we had is really this happened just a couple of months ago right before we went live that we had a crawler or somebody was hitting the EDMS, the old system at the time, the classic, and was causing so much traffic it was bogging down the system. That was probably the biggest surprise we had with the new system was right before we get ready to turn it live, this issue came up and we put some extra safeguards around that, that’s where the captcha security that if you come in and you open X number of documents, it will come up and say you have to prove that you’re not a robot. You’ve probably seen very often the capture.

Angela:

Oh, don’t tell me it’s the one where you have to click the photos of the bridges.

Glen:

It is not.

Angela:

Those things are impossible to pass.

Glen:

Well what we did is, if we see a single user open up 10 documents, the next time they come in, it will then go ahead and make sure that it tracks your mouse movements, that’s the one that would release you. And if it’s still in doubt In that, then you will get the thing, “Pick all the pictures with the red light.” But it was done because somebody was crawling and downloading, whether they were doing it maliciously or they were just trying to access a lot of the documents, we really don’t know, but it really doesn’t matter because it was bogging down the system, that we were able to put some of those changes in. And then even today, we’ll get some public users say, “Hey, it told me that I exceeded my ten-document limit.” And we said, “Well go close some of your documents and you can open up more documents. But if you opened it up and didn’t close that window, it made sure that you weren’t a bot coming in or a crawler that was doing that. So, we’ve gotten a couple of people from the public actually commented to us and said, “This new system,” I said, “Well, that’s really not the new system, that was something that we added to the old and the new system right there towards the end.”

Angela:

Yeah, that’s definitely a measure that you have to take.

Glen:

Mm-hmm.

Karyn:

And it seems like we learn on the fly and this was one of those cases. Fortunately, we’re able to use the classic fix and bring it probably even further along in the modernization.

Glen:

Absolutely. Yeah, the modernization gives us a better platform for additional changes and future enhancements.

Angela:

So, what advice would you give to any other agencies that are looking for a system like this?

Karyn:

Don’t be scared. The benefits definitely outweigh the hardship that you go through to get to this end spot. It wasn’t an easy first few years, and I keep coming back to change is hard, well the hard things are usually the most rewarding things. So that’s kind of how we look at our document management system that we have, it wasn’t an easy process. But the benefit that we have gained from it, even from a personnel perspective, Glen had mentioned that before when we were on paper, we had staff in every regional office that did nothing but handle helping people look at sheets of paper. And the number of people that we had to have in headquarters to be able to provide the public with being able to look at documents was tremendous. So while we have a contractor, and there’s a cost to that, sure it does. It’s a whole lot cheaper than us having paper and having to have people and staff have to touch all of that every day all day. So that’s my advice is don’t be scared of change. I wish it was an easy thing. We still struggle with that here. That’s a classic attitude though.

Glen:

Yeah, and the other thing is don’t expect everything to change overnight. Take it in steps.

Karyn:

Yeah, because we’re here what, 20 years later? Really, 16 years.

Glen:

17 for us, but yeah.

Karyn:

So it’s taken us a long time to get this place, this was not an overnight process for sure. So while I still consider DEQ cutting edge when it comes to document management, I know we don’t want to fall behind. And so that was one of the things with the modernization that there are new technologies out there and we need to definitely be willing to explore those and move towards them.

Angela:

Glen, do you have any other advice?

Glen:

The other problem typically around records management is having a dedicated people. It’s usually somebody in an agency they take over that responsibility and add that to their other duties. And DEQ, even from the very beginning, had dedicated people, DEQ people, involved in the process and they wanted to make the change, not just because it brought us in but even before us, the people here you had a dedicated group of people working on records management. And then they also involved all of the different divisions. Going out and keeping them involved in a regular basis over how to manage records is really key because you can’t do it centrally, you have to get everybody involved. And we’re really lucky even with the secretary, Dr. Brown is very much supportive of the records program.

Karyn:

Absolutely. Well you know, he worked in industry, he was not a government employee, he worked for a big plant here in Louisiana for 20 plus years and then he was in consulting after that. So he was using our records as a user, not an employee, not a government regulator, but as a consultant out in the community working with industry. And so he understands the benefits that this system has offered and offers to the public, and wants to make sure that we do the right thing for the community, for the business. And it’s working out great, he’s been a great asset having him on as the secretary under this governor.

Glen:

Mm-hmm. He’s made annually training of records, policies, and procedures and that a requirement for all DEQ employees. He’s recently asked us to revamp an old program we had with the records coordinators and all the divisions, and wanted to make sure that they were getting the help and guidance for their individual needs at the division level for how to manage their records.

Angela:

So, Glen, I think you’re going to be in Houston in a couple months, is that right?

Glen:

That is correct. And the ARMA International Conference in Houston, we’ve been asked to come and do a presentation on our records at DEQ and how we made them available to the public and a demo of the modern EDMS system. So, we’re looking forward to that and I think it’s going to be a lot of fun.

Julia:

So, for those who can’t wait until ARMA International in Houston to learn more about this EDMS modernization project, feel free to check out our case study, which is available on our website now.

Angela:

And we’ll definitely be in Louisiana as soon as it’s safe to come over. Count us in for that microwave pig.

Karyn:

And I’ll bring the wine.

Angela:

Yes, that’s a deal. Okay, well thank y’all so much for being our guests today and spending time with us. It’s great to see you and hear more about the project and the work. And love hearing that Access Sciences is a family with LDEQ.

Glen:

And thank y’all, I think it was a fun time, huh Karyn?

Karyn:

Yeah, definitely.

Glen:

It was good.

Karyn:

I might would do it again. It’s been great. Thank you for having me. I always enjoy bragging about our document management system and our relationship with Access Sciences. Thank you.