ECRM – from a litigation view is an important element in helping an organization reduce their risk during discovery. This risk reduction comes from three areas: First is knowing what information the organization has and where that information is held, thus allowing timely response to discovery requests. Second are proper preservation policies and procedures that will protect information from being accidental altered or destroyed resulting in potential sanctions or fines.

I'm the Director of Legal Business Consulting with Access Sciences. The goal of the legal practice is to provide solutions for our clients that best fit their risk tolerance. Or more simply said – provide tools and services that meets the clients' business needs. If their need is for gold-plated, never fail tools – we do that. But not all companies can afford or even need the top-shelf automated tools – it depends on their litigation portfolio and assessment of the complexity of their environment. You have to ask – do they need an F-16 or a Piper Cub.